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Tokio Marine Insurance Panel Hospitals 2018 Rank #4 2016 Rank #11

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Life Insurance, General Insurance

(3.2 / 5 )
257 Reviews


Address: Menara Dion, 27 Jalan Sultan Ismail,

Rating breakdown

5 26%
4 15%
3 26%
2 18%
1 14%

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More than 130 years ago, we were established as the first insurance company in Japan. Our network now spans across 38 countries, and we have never lost sight of conducting business with integrity, passion and quality.

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Tokio Marine Life Insurance Malaysia Bhd. was formerly known as TM Asia Life Malaysia Bhd., an established life insurance company with a history of more than 65 years. Tokio Marine Life's presence in Malaysia was the result of the strategic alliance between Tokio Marine & Nichido Fire Insurance Co., Ltd. and Asia General Holdings (Asia Life's parent company) in March 2007.

Tokio Marine Insurans' presence in Malaysia dates back to 1957 when The Tokio Marine and Fire Insurance Company Limited (TMF) commenced its underwriting business. Our Kuala Lumpur Branch Operation was then established in 1974, with the company growing from strength to strength to become one the major players in the local general insurance market.

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Customer Reviews for Tokio Marine Insurance


Chin Seng Tan
1 review
April 19th, 2024
7 months ago
Don’t buy Tokio marine u will regret i...
Bought Car insurance
Don’t buy Tokio marine u will regret in your whole life. I will suffer when claim car accident insurance. And the whole process take ages
0 Useful
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Arfa Zil
1 review
July 28th, 2023
1 year ago
Online & WhatsApp platform is superb
Bought Car insurance
Keep up the good work for online platform via live agent which is WhatsApp service. Superb staff.
0 Useful
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박수인Patricia
1 review
July 19th, 2023
1 year ago
I have been trying to get them to reply ...
Bought Car insurance
I have been trying to get them to reply on how to go about adding one additional driver to my car insurance policy. It’s either no life person is working there or their...
1 Useful
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Nanthini Muthu
1 review
April 23rd, 2023
1 year ago
when an agent proposes once hospitalize ...
Bought Medical / Hospital / Surgical
when an agent proposes once hospitalize medical card can claim everything, after admitting so many excuses some can claim some can claim, before detecting diagnosis detec...
1 Useful
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Fok Ee Ling
1 review
November 13th, 2022
2 years ago
GCLTA -GM GM9908 - Surrender Amount - L0...
Bought Home & House
Frustration dealing with Claim and Customer Care Department. Pending refund since Jan '21. Phones not reachable/always busy anytime of the day and emails are delayed.  W...
2 Useful
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Jerome Anthony Murnane
1 review
November 8th, 2022
2 years ago
DONT BOOK TRAVEL INSURANCE THROUGH RACV,...
Bought Travel & Accident
Booked Travel Insurance through RACV. Didnt realize it was this company.  Thet took 30 days to get back to me about my claim and the within 2 hours dismissed it. I hav...
2 Useful
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Art So
1 review
April 25th, 2022
2 years ago
Not responding to claims. No respons aft...
Bought Travel & Accident
Not responding to claims. No respons after contacting them 2 times. Never again.
3 Useful
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Olena Kovalchuk
1 review
March 9th, 2022
2 years ago
bargain the price of treatment, leaving ...
Bought Medical / Hospital / Surgical
I HAVE FILED A CLAIM with SAFETY WING/ WORLD TRIPS/TOKIO MARINE (all the same company) and what they did - they only found unreasonable excuses not to pay me! I got hospi...
3 Useful
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Mims AJ
1 review
June 19th, 2021
3 years ago
I easily claim my Covid 19 coverage earl...
Bought Medical / Hospital / Surgical
I easily claim my Covid 19 coverage early this year..It was easy using e- claim services. I received my claim in 7 days. Good job Tokio Marine!
1 Useful
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Ben Ridgeway
1 review
March 26th, 2021
3 years ago
Refused my to pay the medical bill. Stil...
Bought Medical / Hospital / Surgical
Refused my to pay the medical bill. Still battling them after a year. Go with someone else. These guys are a scam. 
1 Useful
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Emmanuel Albert
1 review
November 18th, 2019
5 years ago
So damn slow. 
Bought Medical / Hospital / Surgical
So damn slow. 
3 Useful
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rosmah mansor
1 review
April 3rd, 2019
5 years ago
Good service (communication) but bad ser...
Bought Motorcycle Insurance
Good service (communication) but bad service in handle any case (slow) and no update. delay and delay. have to wait after 1 week, then said HAVE TO WAIT  1 week AGAIN? a...
2 Useful
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Ejal
1 review
February 5th, 2018
6 years ago
Cannot call customer...
Bought Car Insurance
Cannot call customer service
0 Useful
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Fatin
1 review
February 4th, 2018
6 years ago
Mudah
Bought Car Insurance
Mudah
0 Useful
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MOHAMAD AZWAN BIN NASIR
1 review
February 3rd, 2018
6 years ago
TERBAIK
Bought Car Insurance
TERBAIK
0 Useful
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tengku farazila binti tengku ngah
1 review
February 2nd, 2018
6 years ago
diuruskan ejen
Bought Car Insurance
diuruskan ejen
3 Useful
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Emily
1 review
January 31st, 2018
6 years ago
NIL
Bought Car Insurance
NIL
0 Useful
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khairul
1 review
January 31st, 2018
6 years ago
international insura...
Bought Car Insurance
international insurance
0 Useful
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