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Liberty Insurance 2018 Rank #6 2016 Rank #13

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General Insurance

(3.0 / 5 )
299 Reviews


Address: Menara Liberty,, 1008, Jalan Sultan Ismail, Chow Kit,

Rating breakdown

5 27%
4 9%
3 19%
2 27%
1 18%

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Liberty Insurance Berhad's insurance products and services range covers personal & commercial automobile, homeowners, accident & health, general liability, property, surety, workers compensation, personal, travel and specialty lines.

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In the years to come, Liberty Insurance Berhad aims to grow into a leading force in the Malaysian general insurance industry - one that plays an integral role in helping people embrace today and confidently pursue tomorrow.

Today, Liberty Insurance Berhad reaches Malaysians through its distribution network of 6 regional offices, 25 branches, 700 POS Malaysia outlets, 3 franchise holders, 118 franchise dealers and more than 1,800 agents. It is a MYEG Insurance partner and a Bancassurance partner of United Overseas Bank. This network is supported by the team at its Kuala Lumpur headquarters.

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Customer Reviews for Liberty Insurance


Samantha Lee
1 review
March 19th, 2025
1 month ago
Poor service and slow process
Bought Personal Accident Insurance
Worst Insurance company that I have faced with, slow approval and action from the marketing department. Personal accident claim was submitted 1 month ago, approved for me...
0 Useful
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Min Ho
1 review
January 6th, 2024
1 year ago
Prolonged delay in processing insurance ...
Bought Car insurance
 I would like to share my experience with your insurance claim process, and unfortunately, it has been quite unsatisfactory. The entire process was notably slow, requiri...
0 Useful
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natasha
1 review
September 16th, 2023
1 year ago
kemalangan
Bought Car insurance
lambat approved
0 Useful
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Ann
1 review
September 13th, 2023
1 year ago
Poor Costumer Service
Bought Car insurance
I was due for renewal on Sept 2023. I had called and emailed the costumer service to stop the auto renewal weeks on August coz i already bought other insurance. No answer...
0 Useful
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Ahmad
1 review
August 15th, 2023
1 year ago
Review ikhlas
Bought Car insurance
Kalau boleh elak pilih la insurans lain, claim terendah dia bagi, bengkel pulak kena la adjust lagi, jadi kereta tempang la, memang yahudy liberty ni
1 Useful
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Cynthia Lim
1 review
March 30th, 2023
2 years ago
👎👎👎👎👎 - Don't recommend ...
Bought Travel & Accident
👎👎👎👎👎 - Don't recommend anyone to take the loss of use - they do  not comply with the workshop recommendation. Bad customer service
2 Useful
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Muhammad Harith Osman
1 review
February 23rd, 2023
2 years ago
br lps process claim.. response laju.. p...
Bought Motorcycle Insurance
br lps process claim.. response laju.. process laju.. tp amount yg diberi.. melampau2 rendah.. diorng hire adjuster kereta utk inspect moto ke?
1 Useful
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SALAMAH BINTI AB WAHAB
1 review
April 26th, 2022
3 years ago
towing service
Bought Car insurance
Very good experience, got free towing, Liberty team was constantly in touch with me and towing service agency to smoothen coordination. Didn't expect such a responsive an...
0 Useful
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Daniel
1 review
November 8th, 2021
3 years ago
HARD TO CLAIM INSURANCE CLAIM
Bought SME Package
[Claims Experience] The Liberty Insurance Company was difficult to obtain insurance claim. The claim application for workers was submitted by the company. All documents...
1 Useful
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ranggo bersatu
1 review
June 30th, 2021
3 years ago
Slow claim
Bought Car insurance
Slow claim
0 Useful
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Hong Tan
1 review
April 14th, 2021
4 years ago
POOR IN CLAIM 😒
Bought Car insurance
POOR IN CLAIM 😒
0 Useful
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hong tan
1 review
March 22nd, 2021
4 years ago
POOR IN CLAIM !!!
Bought Car insurance
POOR IN CLAIM !!!
1 Useful
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Mohammad Faid
1 review
February 21st, 2019
6 years ago
Poor in claim. Take long time
Bought Car insurance
Poor in claim. Take long time
2 Useful
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Lisa Lee
1 review
September 17th, 2018
6 years ago
Can't believed, I been Liberty customer ...
Bought Car insurance
Can't believed, I been Liberty customer for 7 years. They disallowed me to continue renewal.
9 Useful
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Mohamad fadli
1 review
February 6th, 2018
7 years ago
Iya nya sangat bagus...
Bought Car Insurance
Iya nya sangat bagus..
1 Useful
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Alias bin Adon
1 review
February 5th, 2018
7 years ago
mudah dan pantas dar...
Bought Car Insurance
mudah dan pantas daripada segi perkhidmatan
0 Useful
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Syed Abdul Hadi
1 review
February 3rd, 2018
7 years ago
kurang dari segi fre...
Bought Car Insurance
kurang dari segi free towing.

0 Useful
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latifah hamsiah binti hamdi
1 review
January 31st, 2018
7 years ago
paling murah di pasa...
Bought Car Insurance
paling murah di pasaran
0 Useful
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wan nurul syafawani binti wan mohd taufek
1 review
January 31st, 2018
7 years ago
they offer a good se...
Bought Car Insurance
they offer a good service to customer
0 Useful
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