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Etiqa Insurance & Takaful Panel Hospitals 2018 Rank #1 2018 Rank #1 2016 Rank #2 2016 Rank #2

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Life Insurance, General Insurance, Family Takaful, General Takaful

(3.9 / 5 )
2544 Reviews


Address: Ground, Dataran Maybank, 1, Jalan Maarof, Taman Bangsar,

Rating breakdown

5 55%
4 12%
3 12%
2 15%
1 6%

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Etiqa's history began in 2005 when Maybank Ageas (formerly known as Mayban Ageas), Maybank's insurance and takaful arm consisting of Mayban General Assurance, Mayban Life Assurance and Mayban Takaful merged with Malaysia National Insurance Berhad, Malaysia's largest national insurer and its subsidiary, Takaful Nasional Sdn Bhd, Malaysia's premier Takaful provider. Two years following the merger, in 2007, the name Etiqa was born.

In 2018, in support of Bank Negara Malaysia's Financial Services Act 2013 Islamic Financial Services Act 2013, and to better serve our stakeholders, Etiqa has become four organizations:
Etiqa General Insurance Berhad (EGIB)
Etiqa Life Insurance Berhad (ELIB)
Etiqa General Takaful Berhad (EGTB)
Etiqa Family Takaful Berhad (EFTB)

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Customer Reviews for Etiqa Insurance & Takaful


Jaspal
1 review
May 13th, 2025
1 month ago
Call centre semua tido
Bought tyre puncture
aku taubat dah nak pakai etiqa  ni. Tyre pancit call 2 jam tak jawab. At last contact dorang pakai live agent. Cakap nak hantar orang, xda jugak.. aku ni dah la pmpuan m...
0 Useful
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NADZIRAH BINTI ISMAIL
1 review
March 18th, 2025
2 months ago
Lambat respon email Dan lambat proses am...
Bought Car insurance
Sangat teruk service terutama yang handle kes claims Saya.. Lama Saya menunggu maklum balas daripada pihak etiqa. Hampir 3 bulan lebih tiada respon sangat teruk etiqa ni....
2 Useful
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aswad aziz
1 review
November 17th, 2023
1 year ago
Sent an email inquiring about my insuran...
Bought Car insurance
Sent an email inquiring about my insurance. No response after 2 months.
6 Useful
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Yashaaz Jewelz
1 review
September 27th, 2023
1 year ago
Claim process is a forever thing and so ...
Bought Savings & Investment
Claim process is a forever thing and so irresponsible of them handling cust;pushing here n there with no definite solution.Really a heartache
3 Useful
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wardiah alwani mhd afifi
1 review
July 26th, 2023
1 year ago
CLAIM PROCESS VERY SLOW. APPROVAL TAKES ...
Bought Car insurance
CLAIM PROCESS VERY SLOW. APPROVAL TAKES MORE THAN 1 MONTH
1 Useful
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Chee Marc
1 review
July 24th, 2023
1 year ago
BOUGHT FIRE INSURANCE THROUGH JUSTING......
Bought FIRE INSURANCE
BOUGHT FIRE INSURANCE THROUGH JUSTING.... HE WAS EXCELLENT IN HIS FAST REPLIES AND WAS DETAILED AND GAVE GOOD EXPLAINATION OF PRODUCTS.
2 Useful
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Joe Yoo
1 review
May 15th, 2023
2 years ago
UNRELIABLE TRAVEL INSURANCE SERVICE
Bought Travel & Accident
DO NOT BUY TRAVEL INSURANCE WITH THEM!!!! bought my travel insurance with them and my flight got delayed for 13hours so i decided to submit a claim for that. but no repli...
7 Useful
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Missweet Tsya
1 review
February 21st, 2023
2 years ago
Bg sy pengalaman saya sngt teruk di syar...
Bought Car insurance
Bg sy pengalaman saya sngt teruk di syarikat mahmud talib sdn bhd wktu mmbaiki kereta sy serive sngt teruk dan hasil kerja tidak kemas dan tidak check, bnyk ckp putar bel...
2 Useful
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Allen Lee
1 review
December 27th, 2022
2 years ago
Claim process  takes ages, customer ser...
Bought Car insurance
Claim process  takes ages, customer service care line forever busy. Spoke to their claim department, and sound like as if i owe them money.
6 Useful
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Cloudsight SY
1 review
September 29th, 2022
2 years ago
Very bad online system, keep hanging, ch...
Bought Car insurance
Very bad online system, keep hanging, chat bot stupid, pdf generated got problem.
1 Useful
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NUR AFIFAH
1 review
July 6th, 2022
2 years ago
TOWINH LAMBAT AKU DARI PUKUL 7 CALL UNTU...
Bought Car insurance
TOWINH LAMBAT AKU DARI PUKUL 7 CALL UNTUK TOWING PUKUL 9 LEBIH BARU SAMPAI!!! Bodoh company sampah scan
2 Useful
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Haqul
1 review
May 11th, 2022
3 years ago
Servis TOWING lambat kena sidai untuk
Bought Car insurance
Telefon dari jam 1.23pm. Jam 3.03pm masih tiada berita. Telah hubungi kali kedua 30min yg lalu tp masih menunggu tanpa berita. 
2 Useful
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M GOPALAN MENON A/L K C PANI
1 review
March 25th, 2022
3 years ago
Positive Reviews for Improvement if some...
Bought Car insurance
positive feedback: why is it a person below age 25 years cannot buy a policy online? Do you think you are losing business in doing this? Also Drive less Save more is not ...
1 Useful
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NURUL IZWANIE
1 review
March 24th, 2022
3 years ago
Insuran tipu.
Bought PA privilege
Rasa tertipu sebab join insuran ni. Masa awal diperkenalkan dengan insuran ni, ejen kata boleh refund seandainya ingin buat pembatalan. Tetapi setelah saya buat panggilan...
4 Useful
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Atif Hanif
1 review
February 28th, 2022
3 years ago
ETIQA AUTO ASSIST ! (TOWING)
Bought Car insurance
sudah call banyak kali ke berapa ke entah .. BUT STILL TIDAK ANGKAT PANGGILAN SUDAHNYA TIADA .. harap menunggu sabar jelah . sangat kecewa perkhitmatan etiqa !
4 Useful
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Illia Nazarko
1 review
February 13th, 2022
3 years ago
Scam company
Bought Medical / Hospital / Surgical
Scam company
2 Useful
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DR JESS
1 review
February 5th, 2022
3 years ago
WORST INSURANCE COMPANY EVER
Bought Car insurance
Worst choice of an Insurance Company - I have regretted taking my car insurance from Etiqa. Worst service ever. Etiqa's Adjuster has paid off a motorcylist who claimed my...
6 Useful
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