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AIA Berhad & AIA Public Takaful Panel Hospitals

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Life Insurance, General Insurance, Family Takaful

(3.2 / 5 )
293 Reviews


Address: AIA Cap Square Tower, Level 3, No. 10, Jalan Munshi Abdullah, Wilayah Persekutuan, Kuala Lumpur City Centre,

Rating breakdown

5 33%
4 11%
3 22%
2 19%
1 16%

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AIA Bhd. is a leading insurer in Malaysia, where we have been privileged to do business since 1948.

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We offer a suite of financial solutions including Protection, Health, Personal Accident, Employee Benefits, General Insurance, Mortgage, Retirement and Family Takaful products to meet our customers’ protection and financial security needs at every life stage. Through our wide and diverse distribution footprint which comprises a 14,000 strong Life Planner force, our exclusive bank partner’s branches nationwide as well as corporate sales teams and brokers, we give our customers the choice of deciding how, when and where they connect with us.
Part of the AIA Group, the largest independent publicly listed pan-Asian life insurance group, AIA Bhd. has the financial strength, experience, service centre network and a well-trained team of more than 2,000 staff to serve our 3 million customers nationwide. As at 30 November 2017, AIA Bhd.’s total asset worth was RM51 billion, with a paid-up capital of RM1,451 million.

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Customer Reviews for AIA Berhad & AIA Public Takaful


Gunevathy Veeriah
1 review
March 9th, 2024
8 months ago
Good
Bought Savings & Investment
Good
0 Useful
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L. J.
1 review
November 22nd, 2023
1 year ago
0 stars
Bought Medical / Hospital / Surgical
Extremely dissatisfied with AIA Malaysia’s ethical conduct as well as continued lies and predatory behavior. I had to threaten to report them to Bank Negara Malaysia be...
0 Useful
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Kah Yen Ng
1 review
July 18th, 2023
1 year ago
call customer service hotline and pass m...
Bought Home & House
call customer service hotline and pass me around to each department. no one knows about the touch & go safehome. Cuts off my line after the 5th transfer. 
0 Useful
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Nurul Syazwani
1 review
June 6th, 2023
1 year ago
So bad for my experience. Change agent w...
Bought Medical / Hospital / Surgical
So bad for my experience. Change agent without informing. Not responsible what happen to the client. Take person as agent from bad bad bad attitude. Dont see their backgr...
0 Useful
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MPH7958
1 review
April 17th, 2023
1 year ago
AIA's Outrafeous Cusmomer Service
Bought Key Man / Personal Accident
AIA General's customer service is a disgrace! Bank Negara should cancel AIA ‘s license! 😡😡😡😡😡😡😡😡😡😡😡😡😡😡 Last year I paid RM 1...
5 Useful
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Nadlatul Iylia
1 review
January 27th, 2023
1 year ago
Stupid! Too hard to get reimbursable cla...
Bought Medical / Hospital / Surgical
Stupid! Too hard to get reimbursable claim. Have done it for 5th time the same but still trying to find ways to reject the claim. I summon everyone to not subscribe AIA. ...
5 Useful
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woan shiang see
1 review
October 6th, 2022
2 years ago
Difficult to claim and to proceed with p...
Bought Medical / Hospital / Surgical
Difficult to claim and to proceed with procedure when hospitalised. They have a non professional ‘medical’ team to reject your claim and surgery. Not worth it
4 Useful
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Mdm Tan
1 review
August 23rd, 2022
2 years ago
Worst Customer service
Bought Life / Protection
28 years policy, no agent service. Customer service at PJ branch was terrible and unprofessional at all. Handle customers with emotionally and rosen voice. Death claim ev...
2 Useful
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Nithiya
1 review
May 25th, 2022
2 years ago
Difficult to claim
Bought Medical / Hospital / Surgical
Very difficult to get claim , as per all the agent once u get sick we cover Ur bill ,but take 3 to 4 month to get claim even more then 3month, every 3 to 4month I have fo...
2 Useful
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Jeremiah Gils
1 review
March 25th, 2022
2 years ago
Bad service
Bought Medical / Hospital / Surgical
Very bad customer service
2 Useful
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Diu Tran
1 review
November 9th, 2021
3 years ago
Bad. Cannot get back claim money. They t...
Bought Medical / Hospital / Surgical
Bad. Cannot get back claim money. They try to make me give up. 😣
4 Useful
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song
1 review
November 3rd, 2021
3 years ago
poor customer service.
Bought long waiting time
AIA Wahyu branch..... slow and they don't care about people waiting outside. 4 counters opened but only 2 operating at own pace.... poor customer service. 
1 Useful
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Jess .L
1 review
June 24th, 2020
4 years ago
AiA Kuantan
Bought Home & House
May Suyi ( Kuantan ) is really shame of AiA, her attitude and the way of her talking was like a person who never get education before. This make me disappointed on AiA!
3 Useful
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Samkong
3 review
May 27th, 2019
5 years ago
Awesome company
Bought Medical / Hospital / Surgical
Good and great comoany
0 Useful
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Puspa
1 review
April 18th, 2019
5 years ago
Discrimination against staff by using vu...
Bought CEO
I would like to share a bad working experience I had working in the Out bound Call Centre Telemarketing Dept a disrecpectful working culture from the hr team to the team ...
5 Useful
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Sharm
1 review
February 1st, 2018
6 years ago
Its good
Bought Car Insurance
Its good
0 Useful
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moganasundari rakappan
1 review
February 1st, 2018
6 years ago
IT PROTECTS ME AND M...
Bought Car Insurance
IT PROTECTS ME AND MY FAMILY LIFE
1 Useful
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